As voted in at the 2019 AGM
Implementation on 1 October 2019
Frequently asked Questions:
What is pre-funding?
Pre-funding means that a member must have a credit in their pre-funded account to transact at the Member outlets.
When will implementation be?
The Changeover to pre-funded member account is on the 1st October 2019.
How do I benefit if I pre-fund my account?
The pre-funding of Members Club Accounts will enable members to enjoy a discount on standard Food and Beverage purchases in the member outlets. The discount will initially be 15% but may be subject to review. Please note that the current Food and Beverage offerings will be repriced as a result.
When will the discount on food and beverage purchases take place?
The discount will be applied when the chit is closed to your pre-funded account.
How much do I need to pre-fund my account with?
Your pre-funded account must contain sufficient funds to cover your intended purchase.
What is the minimum amount that I can pre-fund?
There is no minimum amount. As long as there are sufficient funds to make a purchase in the member outlet from the pre-funded account.
Why is the Club doing this?
To create a 2-tier pricing structure, where members pay lower prices than guests and functions.
What happens if I arrive at the Club and there is no money in my account?
Simply top up your pre-funded account from your debit/credit card. The amount can be the amount that you anticipate spending.
How do I put money in my account?
Hand your membership card and debit/credit card to a receptionist, F&B staff member or golf check-in attendant and inform them how much to add to your pre-funded account. Alternatively, you can use the online payment portal from your computer, kiosk or mobile phone to pay funds into your account which reflects within 2 hours. One can obviously pay funds into your account via EFT but remember this can take up to two business days to reflect in your account.
What happens if I don’t have my membership card?
Settlement of the bill will have to be by debit/credit card and you will forego the discounted price.
What happens to money left in my account, do I earn any interest on that amount?
No interest will be earned on credit balances.
How do I open a pre-funded account?
Your pre-funded account will automatically be opened on 1 October 2019. The current purse account will be closed and any funds in the purse account will be
transferred to the new pre-funded account.
How will the pre-funded account appear on the monthly statement?
It will appear on the statement under the heading “Pre-funded account”. The balance can be viewed on your pre funded account on our website in member central. Members can also make use of the members kiosk at reception to access member central. Your remaining pre-funded account balance is shown on the printed chit after a purchase has been made.
I intend having a function at the Club, do I need to pre-fund with the anticipated amount the function is going to cost?
At this stage the Club will not require member functions to be pre-funded. Functions will be billed to the Club Account and must be settled 30 days from Statement.
How does it work if I book for a Club event?
A Club event will be booked as usual. The event will be billed on the day/night of the event on the Point of Sale, together with the bar bill. This bill will either be settled to the Member’s pre-funded account or by debit/credit card. There will be no discount on the ticket price of the event. However, the beverage bill will be discounted if settled to the pre-funded account. The Member’s pre-funded account can be topped up prior to arrival or at the event.
Is the “Purse” still in effect, how does this work now?
The “Purse” system will cease when pre-funding is Implemented, All credit balances will be transferred to the pre-funded account.
Can I allocate miscellaneous charges to the pre-funded account (sports kit, comp fees etc.) including Pro Shop purchases?
Yes, all charges can be allocated to the pre-funded account provided there are sufficient funds in the account at the time of settling the bill. If not, the pre-funded account must be topped up to make the purchase.
Does pre-funding apply to green fees?
Yes, all golf charges such as green fees, competition fees, cart hire, buckets of balls and caddy meal vouchers can be charged to your pre-funded account. There must however be sufficient funds in the pre-funded account at the time of purchase if not payment must be made by debit or credit card. Note – NO DISCOUNT will apply to golf charges as members already pay a member rate.
How will I purchase a pre-paid golf card for rounds or buckets of balls using my pre-funded account?
On requesting to load pre-paid rounds or buckets of balls, Reception will send through a request to Administration to load the rounds or buckets to your profile. However, should you not have sufficient funds in your pre-funded account, you may either pay using debit/credit card, or top-up your pre-funded account. Your pre-paid rounds or buckets of balls will only be loaded once you have paid in full, either through debiting your pre-funded account or via debit/credit card.
How will sports charges and private lessons work?
All sports coaching fees for clinics (eg: squash/tennis/ cricket coaching clinic) will be allocated to your pre-funded account on the day of the clinic. Sufficient funds must be available to settle the charge and no discount will apply to coaching fees.
Does pre-funding apply to Country, non-resident and overseas Members?
Yes, the pre-funded account will apply to all members including country, non-resident and overseas members. However, you will not be obligated to have funds in the account at all times and are welcome to top-up the account on arrival at the Club.
How will the pre-funded account work if I have dependents linked to my Membership account?
The dependents pre-funded account will be linked to the Main Member’s account. When dependents make purchases using their own membership card it will be billed to the main members pre-funded account. The main member must have sufficient funds available in their pre-funded account for purchases to be made. If sufficient funds aren’t available, then the main member must top up their pre-funded account.
Anything else that I need to know?
Yes, the Club will be increasing all of its Food and Beverage selling prices subject to review. When paying via your pre-funded member account the discount will be deducted. Thus, only members will be able to enjoy the Club’s F&B pricing and all visitors will have to pay the higher price. This will make our F&B pricing similar to our green fees where members pay less than visitors.
Is that it?
Just one more thing: as the membership card has changed from being essentially a credit card to a debit card, all members will be required to produce their membership card to initiate any purchase. This is to safeguard the member’s pre-funded account from having any erroneous amounts being deducted from their credit balances.
If I don’t have my card on me can I buy or pay for anything?
You would not be able to charge anything to your pre-funded account, but you would have two options: either request a new card at reception (which will carry a charge of R50) and use that card to charge to your pre-funded account like normal or pay for all of your transaction with a debit/credit card at the higher visitor rate.